Got Questions? We’ve Got Answers!

Q1: Why Gibbons?

Answer: Gibbons are agile, curious, and smart — just like our team. They’re known for being problem-solvers, quick to adapt, and highly social — much like the way we approach tech support. Our plans are designed to be as family-oriented and approachable as the gibbons themselves. Whether it’s just you, your family, or your whole household, we’re here to help with care, empathy, and expertise. We promise simple, jargon-free support and a personal, friendly touch.

Q2: What’s the difference between GibbonCare and the Family Plan?

Answer: GibbonCare is designed for individuals, covering one device, whereas the Family Plan covers all devices in your household — from PCs and laptops to phones and tablets. Both plans offer unlimited tech help, free repairs, and more. The Family Plan also includes courier services after 12 months.

Q3: How do I book a remote tech support session?

Answer: You can book a session easily through our website. Simply go to the Book a Tech Gibbon page, and choose between a free callback or remote support (both will be a callback but it's just so we can track how many people need remote support versus over the phone advice). All GibbonCare and Family Plan members get their sessions completely free.

Q4: What is the Trade-In Program?

Answer: Our Trade-In Program lets you trade your old devices for discounts on new ones. Whether you’re upgrading to a refurbished gaming PC or a sleek laptop, you’ll save money and help reduce e-waste. We source devices from universities, offices, councils, trade-ins, and recycling centres — ensuring great value and quality.

Q5: How does the Family Plan work for elderly family members?

Answer: The Family Plan is perfect for households with elderly members who might not be as tech-savvy. We provide straightforward support, easy-to-understand advice, and no jargon. Plus, we can walk you through any issues with tech — from printers to setting up devices!

Q6: How does the courier service work for repairs?

Answer: If you’re a Family Plan member (after 12 months), we offer free courier service both ways for repairs. We'll arrange a collection, repair your device, and send it back to you — all at no additional cost. If you’re not a member, you can still use the courier service for just £9.99 each way (we cover part of the cost if you’re on a plan).

Q7: How fast do you turn around repairs?

Answer: We aim to get your device back to you within 1 week, typically much sooner. Our team works fast to fix issues and get your tech running like new.

Q8: What’s the delivery time for devices?

Answer: Standard delivery times for refurbished devices are typically 3-5 business days. If you’ve ordered a custom-built gaming PC or laptop, delivery can take 7-10 days depending on specs and shipping options.

Q9: What does "Free Labour" cover?

Answer: At Tech Gibbons, "Free Labour" means exactly that — no hidden fees for tech support! If something goes wrong with your device, we’ll fix it without charging you a penny for the work. We believe in doing it smarter, not harder. While other companies might charge you *more* for labour than the cost of the part, we figured we’d do it better for our customers. From virus removals and clean-ups to troubleshooting and upgrades, it’s all covered — anything that doesn’t require a new physical part or product.

Why pay more when you can swing through the jungle with us — and get it done right the first time?