Something not right?
We want you to love your tech — and if something’s not right, we’ll make it right.
🔁 Hassle-Free Returns – 30 Days
- Return any product within 30 days of receiving it
- Items must be in the same condition — including accessories and packaging
- Contact us and we’ll guide you through the return process
💳 Refunds
- Refunds go back to your original payment method
- Processed within 3–5 business days of return approval
🛠️ Warranty & Faulty Items
- All products come with a 3-month warranty
- We’ll repair, replace, or refund faulty items
- GibbonCare & Family Plan members: free labour, remote help, and priority service
📦 Return Shipping
- We cover return shipping for faults or damage
- For change-of-mind returns, customers cover postage
🐵 Need Help?
We’re always here — friendly, helpful, and jargon-free. Book a callback below.